However, if the external mouse doesn't work either, it could be a software/driver issue). (If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, If the issue persists, attempt the below steps:Īttempt using an alternate/external mouse. Start → Control Panel → Mouse → Buttons tab.Ĭheck the box labeled "Use MS Office compatible scroll only."Īlso, check the box below labeled "Scroll in active window only." Did you do any hardware or software changes?Ĭheck the Mouse options under control panel:.Provide the notebook model number or the product number?.However, I will need a few details to provide an accurate solution, To the HP Forums, this is a great location to get assistance! I read your post and see that you are getting touchpad scroll not working. I would like to help you resolve this issue.
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